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5G Router Continually Disconnecting (English Customer)

vor einem Jahr

I have had the 5G router with the Speedport Smart 4 since about March, and every day, multiple times a day the 5G Extension disconnects. 

 

If I check the 5G Router it is flashing an Orange light, but does not automatically reconnect. I have to physically power off the 5G router and then turn if back on for it to reconnect. (Thankfully I have it attached to a smart socket so I can do this remotely), however the 5G frequently drops requiring an intervention. 

 

This works until a full reboot of the entire router(Speedport 4 and 5G Router) is required.

 

The 5G router is fixed on the outside of the building on the highest point (Roof Light) possible, but there is no error message as to why the router is disconnecting. After the restart of the 5G and with the router not being moved it reconnects without problem. 

 

Any assistance on thoughts on this would be appreciated. 

 

NB Even in the time I have written this message, the 5G Router has dropped again

 

Running:

 

Speedport Smart 4 Type B with firmware Edition 010146.3.3.001.2, latest update on the 01/08/2023

 

The hardware and firmware for the 5G router is 

 

Hardware Version : 01

 

Firmware Version : 010149.1.0.006.0

 
 

116

5

  • Akzeptierte Lösung

    akzeptiert von

    vor einem Jahr

    Update: I am pleased to say that in the last 24 hours, the 5G Router has not fallen over once. So I will close this ticket.

     

    Resolution: Factory Reset the 5G Router, then restart the Speedport Router (Once the reset has been completed)

    1

    Antwort

    von

    vor einem Jahr

    Hi there @andrew.j.richardson - I hope this message finds you well. We're delighted to hear you were able to solve the issue on your own. Please let us know if you require further assistance. In addition to that, please make sure to complete your THC profile with your mobile phone number and your customer ID. As for now, have a great Sunday Fröhlich Kind regards - Christian H.

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