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2 days ago
Hallo@gauravp ,
here is an identical question incl. solution:
https://telekomhilft.telekom.de/conversations/festnetz-internet/hilfe-bei-einem-haustür-glasfaser-vertrag-widerrufen/68f235f5860e8150b4180142
Best wishes,
Coole Katze
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2 days ago
Hello @Coole Katze ,
Thank you for answering. I have read that complete case, but in that case the customer already had customer number and application number. I have none of those. So, I could not fill that form completely, as these fields were mandatory fields. But still thanks very much.
Best wishes,
Gauravp
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2 days ago
Hello @gauravp I would have been happy if you had decided to sign a contract with us. If you have already sent a cancellation, you did everything right.
Kind Regards Wiebke
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1 day ago
Hello @gauravp,
if you're already in contact with someone, it would be best to wait out the support from that person. So it won't get confusing.
If that person does not get back to you, then let us know, and we will call you back.
Kind regards
Belana
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1 day ago
Hello @Belana M. ,
Yes, that actually sounds good and clean way of solving the issue.
Let's wait till Monday and if I do not get anything back till then, then I might use your support.
Have a great weekend.
Best regards
Gauravp
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1 day ago
Hello @gauravp,
alright. 😊 Have a nice weekend as well.
Kind regards
Belana
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