Solved

Appointment for Internet Installation

22 days ago

I just moved to a new city and already had my Telekom Internet contract moved with me to my new address. I had a technician come to my new address to set up my internet on 03.07.25, but he was unable to find the Telekom DSL box. He then left and told me Telekom would contact me again for further arrangements. Telekom didn't reach out to me, and I found the box later that afternoon myself.

I called Telekom customer service on 04.07.25, trying to get a new appointment for a technician to come and set up the internet. The customer service told me that he cannot directly arrange an appointment, but has informed the technician, who will later call me to arrange an appointment on the same day.

However, I didn't receive any calls from then on, and I still don't have any internet connection. I wonder how I can have a new appointment asap so that I can use the internet at my new apartment, as I'm already paying the fees.

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    • Official Solution

      accepted by

      19 days ago

      Hello @Y7Y,

      I just took a look at your newly installed landline connection.
      Everything is looking fine from my end. Did you encounter any issues?

      Kind regards
      Jonas

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      This answer was created from this Comment.

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    • Accepted Solution

      accepted by

      19 days ago

      Hi @Jonas Bl. ,

      The technician has finished the installation, and everything is fine.

      Thanks again!

      Note

      This answer was created from this Comment.

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      Answer

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      18 days ago

      Hi @Jonas Bl. @Khaled A. ,

      I just received my Internet bill for July this morning, which showed I'm still paying for MegantaZuHause L at 48.9 euros.

      But according to my talk with Telekom before moving to my new address, I should be paying for MegantZuHause M since July.

      I wonder what's wrong with my contract?

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      Answer

      from

      18 days ago

      Hello @Y7Y,

       

      let's keep this in the new thread please. 😊

       

      Kind regards

      Belana

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