Hello,

First of all I apologize for speaking in English, I unfortunately don't speak German yet.

I'm contacting you because I encountered an issue while trying to connect my speedport. I just subscribed to magenta xl flex and got the speedport this weekend. I have an appointment on the 13th but I tried to see if I could do it without having to wait for the technician (ready to surf method)

I encountered two issues:
- the cable is apparently defect, there's "kabel Fehler e0" written on the speedport
- the password under the speedport doesn't work. I see the wifi name and when I try to log in it says password incorrect (and I tried multiple times) 

I think, maybe, it's because my internet hasn't gone live yet but still I find these occurrences weird enough. I really need internet ASAP for my work and I'm trying to ensure that if i need another cable / speedport I'll have one before the appointment.

So my question is : what do I do? Is this normal?

Thank you in advance,
Have a nice day,