‎Cancellation of contract before the starting due to relocation abroad

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Cancellation of contract before the starting due to relocation abroad

11 days ago

Hello, I had signed a contract with Telekom to takeover the Internet connection from Vodafone in May 2025. Unfortunately due to some reasons I have to permanently relocate out of Germany and thus I would like to cancel the contract.

11 days ago
Hi @user_40071d, there is a form for that.

Choose "Kündigung aus besonderen Gründen", then "Kündigung wegen Umzug ins Ausland".

You will need to enter your customer ID ("Kundennummer").
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11 days ago
Good morning @user_40071d,

welcome to our community. 💖

Does the information from @lejupp help you?

Please let us know if you still need support.

Best regards

Jenny
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Answer
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11 days ago
Hello, I used the contact form to apply for the cancellation of the contract but it requires the landline number which I want to disconnect. When I entered the landline number mentioned on the contract, I got a reply that they couldn't find the landline number in the records. As the contract will start from 28th May ,I think the landline number is not activated yet. I am not sure how I can proceed with the cancellation now.

Answer
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11 days ago
Hey @user_40071d,

if the connection is not yet active, you can revoke the order. Please use our contact form.

Did it work?😊

Best regards

Jenny

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