Hello,

This is my first time of running into a complicated situation with Telekom.

We moved to a new apartment. Before the moving we contacted Telekom through service line and we informed them about the moving. The representative logged in a different information and sent a new router to my old address. At the moment I have two speed sport routers from the old address. At this point I was confused because we waited for close to two weeks without appointment.

We called again and was told that what we described now wasn't what the representative did and the new representative apologised. And told us that we can move the old contract to the new apartment which will take like one month or start a new one. This new contract will make it faster for technicians to come earlier because I work from home.

We actually accepted this new contract. Only for us to find out that they will not be able to fix fiber optic in the building due to disagreement with the owner of the house. This they never told us before hand.

At this point, we decided to cancel the contract with Telekom since we are not getting a good feedback. We have applied online for cancellation of this new contract and it seems this cancellation of the new contract is being delayed. So many calls to get a contract canceled is overwhelming. At the moment we have no internet in our home. 

We need help on how this can be resolved.

Thank you.