Hello Telekom Team,
I am contacting you because i am facing problems with the payment of the €200 cashback that I am entitled to.
My contract has been active since 23 February 2026, and the order confirmation was issued on 18 February 2026. I have registered for the cashback several times, unfortunately without success. Each time I try to register, I receive the following message:
“Wir haben Ihre Angaben geprüft und können die Registrierung aus folgendem Grund nicht annehmen:
Mit den von Ihnen hinterlegten Registrierungsdaten konnten wir leider keinen Festnetz-Auftrag finden. Bitte überprüfen Sie Ihre Daten und registrieren Sie sich neu.”
I have carefully checked and correctly entered the information multiple times including the correct dates. Nevertheless, the problem persists.
I therefore kindly request a manual review of my contract as well as concrete assistance in successfully receiving the cashback payment. I am happy to provide any necessary contract or customer details again.
Thank you in advance for your support.
I kindly ask for a prompt response.
Kind regards
vor 3 Stunden
Hi @Chrev
Welcome to our community. 🙂
I'd like to have a look at this issue. For this, we have to talk on the phone.
For that, please fill in the “Mobile Number” field in your user profile.
Click on your profile picture in the top-right corner, then select “My Settings” to access the “Customer Information for Customer Service” section.
After that, I’d appreciate it if you could let me know a time slot when a callback would be convenient.
And so you don’t have to search for them during the call, please have your IBAN and customer number ready for faster authentication. More info on authentication: https://www.telekom.de/hilfe/vertrag-meine-daten/meine-daten/kontakt-zur-telekom/abfrage-persoenlicher-daten
Kind regards, Inga Kristina
0
2
von
vor 2 Stunden
Hello @Inga Kristina J.
Thank you very much for the quick response.
As requested i have added the contact details.
Best time to call me would be between 6 pm to 9 pm
0
von
vor einer Stunde
Hallo @Chrev,
Thank you for your message.
I tried to reach you by phone, but unfortunately, there was no answer.
Regarding the refund, please note that the amount has already been used and applied as a credit to your account.
It has been deducted from your invoices and charges, including the one-time setup fee of €69.95. If you have any further questions or need assistance, feel free to reach out. 😊
Kind regards, Fadi
0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von