Hi @Edgar13,

 

thank you for the brief phone call. It was so fun talking to you, and I'm happy that I was able to answer all of your questions.

 

In order to book the move, just log into your customer center, select your current plan, and click on Umzug (move). You should be able to select the new fiber optic plan after inserting your new address.

 

Our router Speedport Smart 4 has two versions: one is plain, and one is called "Speedport Smart 4 Plus," which has an integrated modem, which you'll need to get a fiber connection. You can check that on the bottom of your router. If it just says Speedport Smart 4, you'll have to buy an external modem.

 

To activate your new fiber plan once you've moved in, we will provide you with a personalised registration link via SMS. Make sure your router is installed correctly and just follow the step-by-step instructions provided there. You'll be all set then. 😊

 

Best regards

Jonas

Hello @Jonas W., I was trying to follow up, but I have two unexpected findings:

• The move page tells me the new address has available 50mb down, when I was under the impression that Glasfaser is available.
• I am unable to login to my Telekom customer portal, as I don't remember the password, or the security question answer to recover the password..

 

If you would be so kind as to help me with both these issues, I'd be very grateful.