Direct Debit not as per contract
9 days ago
Hello,
I have a Magenta Zuhause L contract that I started last month according to which the payment for the first six months is 19,95€.
However, I see in my bank today that the direct debit has been set up for 43€. Why is this the case? Could I please get some support here? thank you!
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9 days ago
Pls. login to your Telekom account and download your Invoice. There you can find detailed information about every billed position.
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9 days ago
Good morning @user_25805f,
I'll gladly assist you with this matter and explain your invoice to you, if you have further questions.
Unfortunately I couldn't reach you when I just tried to call you. Just let me know when a call would suit you better.
Kind regards
Louisa
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