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Direct Debit not as per contract

3 months ago

Hello, 

I have a Magenta Zuhause L contract that I started last month according to which the payment for the first six months is 19,95€. 

However, I see in my bank today that the direct debit has been set up for 43€. Why is this the case? Could I please get some support here? thank you!

29

2

    • 3 months ago

      Pls. login to your Telekom account and download your Invoice. There you can find detailed information about every billed position.

      0

    • 3 months ago

      Good morning @user_25805f,

       

      I'll gladly assist you with this matter and explain your invoice to you, if you have further questions. 

      Unfortunately I couldn't reach you when I just tried to call you. Just let me know when a call would suit you better.

       

      Kind regards

      Louisa

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