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vor 3 Jahren
Hello @b2soft
There is definitely a fiber optic socket ( GF-TA ) in the basement or in the apartment? Please take photos.
You have a real fiber optic connection and the speed port can only do DSL. Therefore the modem is necessary
Best regards
Marcel
4
von
vor 3 Jahren
Box is in the apartment. Telekom also sent an instruction to plug things, but no contract. Do I need to wait fir a technician to come?
@b2soft
What does the order confirmation say? did you get these? There is the day when the connection is to be switched. Is there a QR code on the fiber optic socket in the apartment? Then you will also get a setup link where you have to set up the fiber optic modem yourself. YOU write that you got the modem delivered too. So you have the new gigabit business system.Therefore you will set up the modem yourself. Then no technician is needed.
von
vor 3 Jahren
It says that i have a modem. There are no docs for date of changing. There is a doc with client number (under the red sticker). Also auftragsnummer is not the same which I had in my mails before.
0
von
vor 3 Jahren
Hello @b2soft,
I can help you to sort this out. Please fill in your profile informations, so that I can find your contract and call you.
The informations you type in there can only be seen by the members of the Telekom hilft Team.
After that, please tell me here, so I can have a look.
Kind regards Inga Kristina J.
0
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