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E0 error smart 4 plus

6 months ago

Hi! I would prefer to use phone support, but unfortunately don't speak German.

I'm trying to establish fiber optic connection via Speedport Smart 4 Plus router I just received, but I can't pass trough the initial phase due to E0 error on router (no cable connection?). I was trying everything like: reconnecting, resetting and so on, nothing works. Cable also is not broken or bended.

602

6 months ago
In addition to the previous: is it technically possible to replace this trendy router with a “square” one without a table stand, because smart 4 does not fit into the wall-mounted connection box that I have in my apartment?
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6 months ago
Hey @bulich86 , as mentioned in the call, I'll call at around 05:00 pm.

Kind regards Sven
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6 months ago
Thank you for the nice call @bulich86. The technician will come on thursday from 08:00 am to 12:00 pm. I'll call you afterwards and check if everything is fine.

Kind regards Sven
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6 months ago
Hello @bulich86 , I just tried to call you, but had no luck. Can you tell me, when you are available for a call?

Kind regards Sven
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6 months ago
Hi, Sven. 16:40?
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6 months ago
@bulich86

I'm sorry that we haven't been in touch 🙏🏽 Unfortunately, your message didn't reach anyone yesterday 😓 Was a technician on site yesterday? We'll be happy to get back to you by phone from 16:40 👍🏽

Best regards
Timur
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6 months ago
Hi Timur!
Thats OK.
Yes I had technicians yesterday. They fixed the optic fibed cable connection as I understood. I was not able to check the connection, because my activation link was an outdated, and I received the new one just this morning.
Now everything works fine, connection is fast and stable so far. Thank you!

But I have few questions:

I received 2 service invoices 199 each. It is not duplication, they have different invoice numbers. Should pay for technican services? Actually I expected that I will simply connect my router to cable I will get my internet, as far as I Telecom declared availability of optic connection in my apartment. But By now I owe 400 euro :*-)
In Telecom App now I have 2 contracts (or orders) : both unconfirmed. How to confirm them, and which one?
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6 months ago
Hey @bulich86 , the invoice is still not created. As soon as this happened, we will check, if the 199 Euro are on it, will do the refund and inform you.

Kind regards Sven
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5 months ago
Good evening @bulich86 , as discussed on the phone, I'll do the refund for the once charged appointment.

Kind regards Sven
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5 months ago
If you have any further questions, just let me know.

Kind regards Sven
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