E0 error smart 4 plus
vor 10 Monaten
Hi! I would prefer to use phone support, but unfortunately don't speak German.
I'm trying to establish fiber optic connection via Speedport Smart 4 Plus router I just received, but I can't pass trough the initial phase due to E0 error on router (no cable connection?). I was trying everything like: reconnecting, resetting and so on, nothing works. Cable also is not broken or bended.
616
0
15
Das könnte Ihnen auch weiterhelfen
vor einem Jahr
151
0
3
vor einem Jahr
267
0
9
vor einem Jahr
2122
0
6
vor 4 Jahren
32436
2
1
Das könnte Sie auch interessieren
Kaufberatung anfragen
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Angebote anzeigen
Informieren Sie sich über unsere aktuellen Internet-Angebote.
vor 10 Monaten
In addition to the previous: is it technically possible to replace this trendy router with a “square” one without a table stand, because smart 4 does not fit into the wall-mounted connection box that I have in my apartment?
0
6
Antwort
von
vor 10 Monaten
Hey @bulich86 , as mentioned in the call, I'll call at around 05:00 pm.
Kind regards Sven
0
Antwort
von
vor 10 Monaten
Thank you for the nice call @bulich86. The technician will come on thursday from 08:00 am to 12:00 pm. I'll call you afterwards and check if everything is fine.
Kind regards Sven
0
Antwort
von
vor 10 Monaten
Hello @bulich86 , I just tried to call you, but had no luck. Can you tell me, when you are available for a call?
Kind regards Sven
0
Uneingeloggter Nutzer
Antwort
von
vor 10 Monaten
Hi, Sven. 16:40?
0
1
Antwort
von
vor 10 Monaten
@bulich86
I'm sorry that we haven't been in touch 🙏🏽 Unfortunately, your message didn't reach anyone yesterday 😓 Was a technician on site yesterday? We'll be happy to get back to you by phone from 16:40 👍🏽
Best regards
Timur
0
Uneingeloggter Nutzer
Antwort
von
vor 10 Monaten
Hi Timur!
Thats OK.
Yes I had technicians yesterday. They fixed the optic fibed cable connection as I understood. I was not able to check the connection, because my activation link was an outdated, and I received the new one just this morning.
Now everything works fine, connection is fast and stable so far. Thank you!
But I have few questions:
0
5
Antwort
von
vor 9 Monaten
Hey @bulich86 , the invoice is still not created. As soon as this happened, we will check, if the 199 Euro are on it, will do the refund and inform you.
Kind regards Sven
Antwort
von
vor 9 Monaten
Good evening @bulich86 , as discussed on the phone, I'll do the refund for the once charged appointment.
Kind regards Sven
0
Antwort
von
vor 9 Monaten
If you have any further questions, just let me know.
Kind regards Sven
0
Uneingeloggter Nutzer
Antwort
von
Uneingeloggter Nutzer
Frage
von