Hello. I am new to Germany and don't speak much German yet, so getting in touch with customer service is a nightmare. I will be moving into a new apartment next weekend with fiber internet instead of DSL. At the end of August I informed Telekom of the switch and started the process to get the connection set up in the new apartment. I asked for a fiber modem, but one has not yet been delivered and I move in a few days. I also have no internet connection in my current apartment as of this morning. Was my internet turned off five days ahead of my move? 

How can I check on the status of my fiber modem and get my internet connection back in my current apartment? 

Thank you.