‎[English] DSL setup failure | Telekom hilft Community

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[English] DSL setup failure

vor 4 Jahren

I was using 1und1 16MB DSL before and had the option to upgrade to Telekom 250MB DSL.

Yesterday I followed the instruction to connect the new Speedport Smart 3 and completed the setup via QR code scanning (that was after 8am as suggested). At the beginning there was no internet connection and each time I tried to visit a website there's a Vodafone error 691 error message (attached). So I waited til after 9pm and there's still no connection (attached the router status and the DSL connection).

Would you guide me how to solve this?

Thanks!

405

1 Sterne Mitglied
vor 4 Jahren

7
Antwort
von
vor 4 Jahren
Kann vielleicht jemand anderes erklären, welches Kabel gemeint ist? Mein "technisches" Englisch ist etwas eingerostet.
Telekom hilft Team
vor 4 Jahren
Hello @iadl

Is your connection working now or do you still need our help?

Regards
Karsten L.
1
Antwort
von
vor 4 Jahren
@Karsten L.

Dear Karsten,

Thanks for the reply.

No, I still don't have the connection... and I was actually planning to call Telekom to arrange a technical support.

If you could help me that would be great! Now I'm fully relying on my mobile data plan at home😅
Telekom hilft Team
vor 4 Jahren
Alright. I had a look at your line. I'll send a technician for tomorrow between 09:00 and 13:00 o'clock. Keep me up to date.

Regards
Karsten L.
2
Antwort
von
vor 4 Jahren
@Karsten L.

Dear Karsten,

Today the engineer visited my flat and now I have connection 😁
He mentioned he adjusted something in the connection box outside the building if I understood correctly.

Thanks a lot for the help!
Community Manager*in
vor 4 Jahren
Hey @iadl,

thank you very much for your reply & feedback.
Great news! If you have any further questions please don't hesitate to contact us again.

I wish you an awesome week & kind regards
Christina P.
1
Antwort
von
vor 4 Jahren
@Christina P.

I'm very happy with the customer service from Telecom:
friendly and quick response from this online forum and competent engineer onsite: he's a very cool guy

Have a nice week and stay safe!