‎English help - Cancelation of prepaid and setup Gültigkeitsdatum Opt-in

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English help - Cancelation of prepaid and setup Gültigkeitsdatum Opt-in

3 years ago

I am trying to call the mobile hotline. But even though it is an "english" no english spoken.

I am trying to transfer my prepaid phone to another provider. The provider told me " expiration date opt-in" is not set. And they get rejections of the porting request.

Please I would like your help on that! and I have spent numerous hours waiting on the mobile hotline, where always nobody speaks english

234

3 years ago
Hello @billias

then it's best to wait for a team. A little patience

@telekomhilft
0
3 years ago
Hello @billias I just tried calling you but unfortunately no one picked up.

Is there a better time for you to have a phone call with me?
If so, please tell me.

Kind regards
Nico B.
2
Answer
from
3 years ago
@Nico B. Thank you for calling. unfrtonutely it was a busy day with Meeting.
Monday and Tuesday, I ahve a lot of free time! would you be able to call again?
Alternatively I can also call

Thank you
Answer
from
3 years ago
@telekomhilft
Unlogged in user
Answer
from
3 years ago
Good morning @billias, and sorry for the late reply again.

You already set up the Opt-In so I'm guessing everything is fine now?

Kind regards Nico B.
0