[English] Incomplete contract cancellation
vor 3 Jahren
I requested a cancellation of home phone and internet contract. Instead, my billing account was removed, service remains active, and there is a growing negative balance on my account.
Is there a customer service representative who could discuss this issue in English?
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@Turner C. Welcome on board.
Just to mention: I sent a 'wake-up ping' towards the team. Just a litte patience, they are quite busy these stormy Corona days.
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vor 3 Jahren
Hi @Turner C.,
unfortunately, I wasn't able to reach just now. When would be a good time for a call?
Kind regards
Sören G.
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