[English] Incomplete contract cancellation

3 years ago

I requested a cancellation of home phone and internet contract. Instead, my billing account was removed, service remains active, and there is a growing negative balance on my account.

 

Is there a customer service representative who could discuss this issue in English?

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    • 3 years ago

      @Turner C.  Welcome on board.
      Just to mention: I sent a 'wake-up ping' towards the team. Just a litte patience, they are quite busy these stormy Corona days.

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      3 years ago

      Hi @Turner C.,

       

      unfortunately, I wasn't able to reach just now. When would be a good time for a call?

       

      Kind regards

      Sören G.

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