Solved
Get a service from check24 - no credential - Get an English support
3 years ago
Hi there,
So I get the service from Check24 and the order has been passed I get multiple emails from dutche telekom but none of them had my credentials to log in to the panel. anyway, I registered again and couldn't find an appropriate option to add my contract since I only ordered internet and there was no option specified for that. Also tried the hotline but as soon as I spoke in English the operator hung up
It would be nice if there was a place where I could contact English support (tried all other numbered that provided here with no luck)
Anyway, I want to activate my internet connection sooner than what I selected before and also have a couple of questions about how and when would you guys send the router since I couldn't find this info on the emails.
466
0
7
Accepted Solutions
All Answers (7)
Sort by
Oldest first
Newest first
Oldest first
Author
All
This could help you too
226
0
3
17 days ago
29
0
4
226
0
2
443
4
3
2 years ago
134
0
1
Accepted Solution
Sören G.
Telekom hilft Team
accepted by
Enrico L.
3 years ago
Hello @Alireza2,
I am sorry that you had those difficulties getting in contact with us. We will gladly assist you with those issues. First, we need to verify you as the contract owner/signer. That happens via a phone call. When would be a convenient time for a call?
Kind regards
Sören G.
0
0