Solved

Glassfaser - MagentaZuhause XXL - packet loss

23 days ago

Hi,

I have a problem that started about a week ago. I can't use some Ukrainian resources due to packet loss on one (as I can see) or several hosts on the route to the required host. For example: ukrsibbank.com

 Currently, it's about 50% packet loss on host buca-b3-link.ip.twelve99.net, but earlier it was kiev-b3-link.ip.twelve99.net, but every time it's twelve99.net. I discovered its Arelion network and tried to contact them directly, but they said I must contact my ISP . As there is no access to any e-mail support or contact form where I can report such issues, I decided to ask here.

See attached screenshots.

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19

    • Accepted Solution

      accepted by

      21 days ago

      Thank you all guys. The issue is resolved.

      0

      4

      Answer

      from

      21 days ago

      ITreers

      The issue is resolved.

      Thank you all guys. The issue is resolved.

      ITreers

      The issue is resolved.

      VPN disabled?

      0

      Answer

      from

      21 days ago

      Stefan

      VPN disabled?

      ITreers

      The issue is resolved.

      ITreers

      The issue is resolved.

      VPN disabled?

      Stefan

      VPN disabled?

      No. All connections are direct now, and only guest WiFi uses VPN now.

      0

      Answer

      from

      21 days ago

      ITreers

      and only guest WiFi uses VPN now.

      Stefan

      VPN disabled?

      Stefan

      VPN disabled?

      No. All connections are direct now, and only guest WiFi uses VPN now.

      ITreers

      and only guest WiFi uses VPN now.

      this leeds to „vpn disabled“

      In other terms the VPN Tunnel was the source for the problem

      Unlogged in user

      Answer

      from

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