Solved

Glassfaser - MagentaZuhause XXL - packet loss

2 months ago

Hi,

I have a problem that started about a week ago. I can't use some Ukrainian resources due to packet loss on one (as I can see) or several hosts on the route to the required host. For example: ukrsibbank.com

 Currently, it's about 50% packet loss on host buca-b3-link.ip.twelve99.net, but earlier it was kiev-b3-link.ip.twelve99.net, but every time it's twelve99.net. I discovered its Arelion network and tried to contact them directly, but they said I must contact my ISP . As there is no access to any e-mail support or contact form where I can report such issues, I decided to ask here.

See attached screenshots.

Screenshot from 2025-07-12 00-12-44.png

Screenshot from 2025-07-11 18-22-59.png

Screenshot from 2025-07-11 18-07-02.png

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19

    • Accepted Solution

      accepted by

      2 months ago

      Thank you all guys. The issue is resolved.

      0

      4

      from

      2 months ago

      ITreers

      The issue is resolved.

      Thank you all guys. The issue is resolved.

      ITreers

      The issue is resolved.

      VPN disabled?

      0

      from

      2 months ago

      Stefan

      VPN disabled?

      ITreers

      The issue is resolved.

      ITreers

      The issue is resolved.

      VPN disabled?

      Stefan

      VPN disabled?

      No. All connections are direct now, and only guest WiFi uses VPN now.

      0

      from

      2 months ago

      ITreers

      and only guest WiFi uses VPN now.

      Stefan

      VPN disabled?

      Stefan

      VPN disabled?

      No. All connections are direct now, and only guest WiFi uses VPN now.

      ITreers

      and only guest WiFi uses VPN now.

      this leeds to „vpn disabled“

      In other terms the VPN Tunnel was the source for the problem

      Unlogged in user

      from

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