I have 2 contract, which the old one is not being used.

2 days ago

I have 2 active contracts which is i paid for several months. the problem is the old apartment(address) which i didn't even have an access is not being moved to my new apartment. I already paid for 2 times of Umzug but the old apartment contract is still active and i still paid for it. Is there a form or any higher ups i could contact?

 

 

 

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    • 1 day ago

      deniz114455

      Is there a form or any higher ups i could contact?

      I have 2 active contracts which is i paid for several months. the problem is the old apartment(address) which i didn't even have an access is not being moved to my new apartment. I already paid for 2 times of Umzug but the old apartment contract is still active and i still paid for it. Is there a form or any higher ups i could contact?

      deniz114455

      Is there a form or any higher ups i could contact?

      Fill up your profile with your customer number as well as a contact number and time window to receive calls. A Teamie will reach out to you. 

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    • 1 day ago

      Hi @deniz114455, 👋

       

      thanks for reaching out, I’ll be happy to help you. Please add a mobile number to your profile and let me know a time frame when I can best reach you (e.g. 2 - 4 PM). I’ll then give you a call and need to ask for the last six digits of your IBAN and your customer number. After that, I can check the details and provide you with an answer to your question. 😊

       

      Best regards

      Jonas

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