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1 month ago
Is there a form or any higher ups i could contact?
I have 2 active contracts which is i paid for several months. the problem is the old apartment(address) which i didn't even have an access is not being moved to my new apartment. I already paid for 2 times of Umzug but the old apartment contract is still active and i still paid for it. Is there a form or any higher ups i could contact?
Fill up your profile with your customer number as well as a contact number and time window to receive calls. A Teamie will reach out to you.
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1 month ago
Hi @deniz114455, 👋
thanks for reaching out, I’ll be happy to help you. Please add a mobile number to your profile and let me know a time frame when I can best reach you (e.g. 2 - 4 PM). I’ll then give you a call and need to ask for the last six digits of your IBAN and your customer number. After that, I can check the details and provide you with an answer to your question. 😊
Best regards
Jonas
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28 days ago
Hi @Jonas W.
I've updated my profile. you can call me around 1 PM - 5PM
thanks
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28 days ago
Thank you for the update @deniz114455.
As discussed, we will call you between 1 pm and 5 pm.
I wish you a wonderful evening.
Kind regards,
Martin Bo.
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