I need a callback in English for my new connection set-up
6 months ago
Hello Telekom Team,
I upgraded my contract from MagentaZuhause M to L and trying to set-up my connection but it looks like it's not working.
Also, I returned my old devices, but I am still being charged for them.
If an agent who speaks English can please call me for support.
Many thanks in advance.
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6 months ago
I upgraded my contract from MagentaZuhause M to L
Normally there is no need to change anything, including the router.
Unfortunately you do not tell us anything about the old one and the new one.
(I am a Telekom customer, as most forum members)
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Answer
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6 months ago
Hey @Effa,
thanks a lot for the very pleasant conversations.
I'm glad I was able to answer all your questions and sort out what happened to your contract upgrade and invoice.
Long story short:
You won't be charged for to many devices from the next invoice on.
And your contract upgrade needs to be a fiber one, because we won't support more DSL at your address.
If you have any further questions or need help again, just let me know.
I'll gladly call you back then. 😄
Kind regards
Louisa
Answer
from
6 months ago
@Louisa G.
Thank you do much for taking the support and clarifications.
I will proceed as you recommended and let you know if anything else pops-up.
Many thanks again.
Best regards,
Effa
Answer
from
6 months ago
@Effa
Great, we were happy to help 😊 If there's anything else, you can always get in touch here 👍🏽
Best regards
Timur
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