I need a callback in English for my new connection set-up
vor 4 Monaten
Hello Telekom Team,
I upgraded my contract from MagentaZuhause M to L and trying to set-up my connection but it looks like it's not working.
Also, I returned my old devices, but I am still being charged for them.
If an agent who speaks English can please call me for support.
Many thanks in advance.
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muc80337_2
vor 4 Monaten
I upgraded my contract from MagentaZuhause M to L
Normally there is no need to change anything, including the router.
Unfortunately you do not tell us anything about the old one and the new one.
(I am a Telekom customer, as most forum members)
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Timur K.
Telekom hilft Team
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muc80337_2
vor 4 Monaten
@Effa
Great, we were happy to help 😊 If there's anything else, you can always get in touch here 👍🏽
Best regards
Timur
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muc80337_2
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Effa