Roughly a month ago, a Telekom operator visited me. I thought he just came for a routine check, but it turns out I actually signed a new contract, making me change the WiFi provider. I am still learning German and I couldn't understand everything, so I admit it was my fault for not reading the contract and not knowing what I was signing.
This happened rougly a month ago and I forgot to cancel the procedure because I've been very busy with other things, but today I received the package with the new router, which reminded me of of the new contract.
The contract should start on the 1st of April, is there any way for me to cancel the contract before that date?
vor 3 Monaten
@Niccolo Franco Together with the 'Auftragsbestätigung' you should have received instructions how to turn back the time: 'Widerruf'.
If this is not understandable for you, pls. stand-by here for T-Team-Assistance. Have contact details provided in your profile and last 6 digits of IBAN ready for legitimation.
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vor 3 Monaten
The contract should start on the 1st of April, is there any way for me to cancel the contract before that date?
Roughly a month ago, a Telekom operator visited me. I thought he just came for a routine check, but it turns out I actually signed a new contract, making me change the WiFi provider. I am still learning German and I couldn't understand everything, so I admit it was my fault for not reading the contract and not knowing what I was signing.
This happened rougly a month ago and I forgot to cancel the procedure because I've been very busy with other things, but today I received the package with the new router, which reminded me of of the new contract.
The contract should start on the 1st of April, is there any way for me to cancel the contract before that date?
You have two weeks to cancel after receiving the order confirmation. After that period there is no way to cancel the contract without any fees.
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Akzeptierte Lösung
akzeptiert von
vor 3 Monaten
Hello @Niccolo Franco. We've terminated your contract with your current provider effective April 1st. You have the option to switch to us and use our service. If you don't wish to do so, you still have the right to withdraw. Please let me know your decision. Best regards LG Tringa H.
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von
vor 11 Tagen
Hello Tringa, I have not yet received information regarding the return of the router, am I going to receive an update by email or should I contact someone else?
Best regards
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von
vor 11 Tagen
Hello Tringa,
Hello Tringa, I have not yet received information regarding the return of the router, am I going to receive an update by email or should I contact someone else?
Best regards
Information for
@Tringa.H.
Please use @Tringa.H.
@Niccolo Franco
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von
vor 11 Tagen
@Niccolo Franco You only have to send it back. Do you need the return slip?
Kind Regards Wiebke
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