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Internet connection enabled
vor 7 Jahren
Hello, on 26.09.2017 I made an internet contract Magenta S, on 05.10.2017 I received the package with the Smart Speedport router and the connection data, I set the router like in the manual, but i so not have Internet connection. Now I want to know how long my connection is activated, I do not do well with German because of this I wrote in English. Thanks.
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Akzeptierte Lösung
5 Sterne Mitgestalter*in
akzeptiert von
vor 7 Jahren
@ctmone
you should have received a confirmation letter stating the service activation date as well as the information whether a technician will come onsite or not. Routers and credentials are normally sent out a few days before service activation - that might explain, why you don´t have internet right now.
9
Antwort
von
vor 7 Jahren
UP
Akzeptierte Lösung
Telekom hilft Team
akzeptiert von
vor 7 Jahren
your DSL contract starts today. Can you please start your Speedport router new? Please look to the LED's directyl after the newstart. What makes the Link / DSL Led and the Online LED? Is your PC connected with LAN cable or with WLAN? If don't work can you give us the status via this link: http://speedport.ip/html/login/status.html?lang=de
With regards
Jürgen Wo.
1
Antwort
von
vor 7 Jahren
Solved, thx for support.