Internet connection keeps dropping

vor 8 Monaten

Hallo!

 

Since last Friday my internet connection keeps dropping every 20-30 mins

Any help would be appreciated!

 

many thanks,

Daryl

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5

    • vor 8 Monaten

      Hi Daryl.

       

      You can initiate a line check right from the Kundencenter -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung and report an issue if necessary. You could also call 08003301000, Keyword "Störung" – but many of the operators do not speak German, unfortunately. And Telekom does no longer offer a dedicated English language hotline (which they did in the past).

       

      Best wishes,

      Thomas

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      Antwort

      von

      vor 8 Monaten

      Thank you for the help Thomas!

       

      Have initiated a line check with the Kundencenter multiple times and when the line gets reset, the same issues keeps happening again 😥

       

      Have now got a technician coming to look at the issue so hopefully they can help

       

      Best wishes,

      Daryl 

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    • vor 8 Monaten

      @D Beaney

       

      Thank you very much for the pleasant conversation earlier 🙂

       

      As discussed, the technician will come on Friday, 20.09.24 between 9 a.m. and 1 p.m. and look at the malfunction 🙏🏽

       

      Feel free to give me a short feedback after the technician appointment 👍🏽

       

      Best regards

      Timur

       

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      Antwort

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      vor 8 Monaten

      Hi Timur,

       

      Thank you for the help and for sending over a technician on Friday 🙌

      I will update you with the outcome after the appointment 🙂

       

      Best wishes

      Antwort

      von

      vor 8 Monaten

      @D Beaney

       

      Perfect 🙂

       

      I'm waiting for your feedback 🙌🏽

       

      Best regards 
      Timur

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