Internet connection not active

Question

Hello,

I received a call today that my internet is active now. So I connected the router and set it up but internet does not work and it gives a message.

dieser internetanschluss ist zur zeit nicht aktiv. Bitte führen Sie eine Anschlussprüfung durch und wissen Sie uns mit dem Ergebnis.

The interesting thing is, I can connect to the webpage " http://kundencenter.telekom.de " and check my contract details. But I cannot connect to any other websites.

So now I don't know what's the problem. Could the Telekom Service team can check the problem? Let me know if i need to provide any more information.

Coole Katze · Answer

Hi @Tooba Shahzad ,wellcome to the Telekom hilft Community! Likely there is a problem either with the connection (of maybe a cable) or with something in a database. You have to open a ticket or call the hotline. You can try to test your connection here:https://www.telekom.de/hilfe/hilfe-bei-stoerungenAnd go through it to open a ticket. I thought there was an English hotline but it is not listed on the webpage any more.Maybe you could call 0800 3301000 and find out whether they can help you. Or you can wait here until the Telekom Team comes to this thread and helps. If the hotline cannot help please come back here and ask again. Best wishes,Coole Katze

Khaled A. · Answer

Hello @Tooba,welcome to our CommunityI'm pleased to help you.I tried to reach you spontaneously, but unfortunately without success.Let me know if I can try again later so that we can go through the details. Greetings Khaled A.

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