internet disconnects
7 months ago
I have been a user for many years, and it often happens to me that 2 to 3 days a week the internet goes out every 5 minutes. I spent a lot of money on new routers and modems the problem always comes back. Sometimes there won't be a single interruption for the whole month, but sometimes it's simply unbearable.... the last two days it's been constantly cracking
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7 months ago
Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
@mario.kristic
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7 months ago
@mario.kristic
The most important informations are missing.
- Did you already inform the hotline about your a.m. problem? -
Both the hotline and the Telekom team here employ staff who speak English.
- Has a technician already checked the connection?
- Tariff and booked speed?
(übersetzt mit DeepL)
- Error messages from the unnamed router?
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7 months ago
Hey there @mario.kristic!
We're more than happy to check up on your connection!
I'd suggest to carry on the conversation on the phone and discuss further details there.
Would tomorrow work for you at all? Please let us know, if there is a specific timeframe works for you!
Kind regards
^Christian
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