Solved
internet interruptions and disconnection from game
7 months ago
Hi, i have opened a ticket before (at 13.10.2024 14:05) about the internet issues i have, in the recent days it is even more horrible, i cannot play a single game without disconnection.
a very nice lady from your customer support contacted me few times so far and i have shared info as well and tested a few things and she said she is waiting for analysis of the data i shared to come back from her other coalleagues.
but honestly this is unacceptable to me. this interruption is constant and makes me really frustrated.
Please do something or if its not possible cancel the contract all together. this is not the service i bought or paying for! i need it to be stable and without any interruption. i even suggested and shared the info that it seems the quality of the line is low and seems unstable to me. I am sysadmin and understand the work and how it goes. you can ask anything and i will share but please do something!
Please note my German speaking is not good and i would appreciate if someone is calling to be able to speak english.
Thanks in advance.
Hamid
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Accepted Solution
accepted by
7 months ago
@hamid1 thank you for the pleasant call. From our end the connection looks good. By comparing the synchronized speed in your router and the speedtest we found out that you are loosing more than 100 MBit/s download speed.
Moreover, there was no significant package loss logged in the last week. I am currently of the opinion that the issue lies with your local Wi-Fi.
We agreed on you testing a cable connection for a couple of days. I am waiting for your feedback.
Sören
0
Accepted Solution
accepted by
7 months ago
@Sören G. Thank you for the call and the guidance. it seems the issue was exactly interferance on the wifi signals.
i know what to do now.
i moved the pc to the living room and directly connected to the router via ethernet cable.
i few times very rarely (4 times in the past 3 days) i got disconnected still from the game, but the internet connection itself seems much stable when connected directly.
consider the issue resolved.
cheers
1
Answer
from
6 months ago
Hello @hamid1,
I am pleased to hear that your issue was solved.
Please do not hesitate to contact us again, if you have any further questions.
Kind regards
Lara
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