Internet not turned on
4 years ago
Sorry I do not speak German. My internet was scheduled to activate on 4/12/2020. I later learned the activation date was pushed to 7/12/2020. as of today I still do not have internet and don't know what the issue is. A ticket was put in by a local store technician but I did not god any information. I also asked if they needed the room number of my apartment building to activate the internet and they said no. Is this true?
I am using a Speedport smart 3 with DSL connection.
My Modem while plugged in has a solid white status light. The link light will sometimes flash white a few times before turning off for a bit. This cycles.
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4 years ago
@avaughn4539Look here:
Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
or
The appropriate number for your problem is the 0800 33 01080
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4 years ago
Can you please fill in your customer data that can be found in the profile information? After that, a short hint in this thread and I'll call you.
Kind regards Sven Ö.
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4 years ago
I have added the information
@Sven Ö.
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4 years ago
you should be online right now, at least that's what I'm getting from the information in my systems.
If that's not the case, please contact me again.
And sorry as well for the late reply.
Kind regards Nico B.
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