Internet order accepted and failed at the same time?
21 days ago
Hello,
I ordered an internet package with Telekom, and right after ordering installed the MeinMagenta App. I checked the order tracking for the new contract and modem, but it said: Order entered, Order accepted, Order failed, in that order. Does this mean the order is cancelled now? Why did my order fail and how do we fix this?
Thank you!
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20 days ago
Thank you for your contribution to our community. 🙏🏽
It appears that there was an error with the order. I would be happy to look into this with you. 🙂 When can I reach you at the callback number you provided?
Best regards,
Timur
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20 days ago
Good afternoon,
I am awaiting the call.
Update: Call complete, thank you for the help!
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20 days ago
Hello @E A,
thank you for the nice call. 😊
The order is being manually processed.
If nothing happens by Friday, we will intervene and put the order in.
We will call you on Friday after 5 pm.
Kind regards
Belana
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17 days ago
Thank you @E A for the pleasant call.
As discussed I just ordered the MagentaZuhause XL and the Speedport Smart 4 for rent.
The contract starts on the 1st October. If you have further questions let me know.
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