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vor 5 Monaten
Thank you for your contribution to our community. 🙏🏽
It appears that there was an error with the order. I would be happy to look into this with you. 🙂 When can I reach you at the callback number you provided?
Best regards,
Timur
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vor 5 Monaten
Good afternoon,
I am awaiting the call.
Update: Call complete, thank you for the help!
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vor 5 Monaten
Hello @E A,
thank you for the nice call. 😊
The order is being manually processed.
If nothing happens by Friday, we will intervene and put the order in.
We will call you on Friday after 5 pm.
Kind regards
Belana
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vor 5 Monaten
Thank you @E A for the pleasant call.
As discussed I just ordered the MagentaZuhause XL and the Speedport Smart 4 for rent.
The contract starts on the 1st October. If you have further questions let me know.
Sören
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Uneingeloggter Nutzer
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vor 2 Monaten
How did you fix it, I had the same problem
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vor 2 Monaten
Welcome to our community @hhw197,
sometimes, if an online order fails, my colleagues and I can help and book directly with you. Also, we can have a look at the former order, so we may as well find the reason it failed.
To aid you in your case, just fill out your profile with your customer number and callback number. As soon as you did, just let me know here, so I can call you in your preferred timeframe.
Kind regards
Louisa
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vor 2 Monaten
I'm having the same issue, where the contracts failed and would love someone to call me to get it fixed.
My phone number is on my profile.
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vor 2 Monaten
Having the same issue, if someone can contact me to fix it that would be great.
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vor 2 Monaten
Hi @Renanb,
and thank you for the call. 🙂Here is the link which allows you to use your right of withdrawal. It is in German, though, but I am sure a translator will work, because it is not so complicated.
You can go directly to the withdrawal of a landline contract here.
Sincerely,
Johannes P.
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vor 21 Tagen
Hi Johanness, could you please give a call? Although I cancelled everything before the date I now received an invoice from Telekom, please give a call as soon as possible
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vor 21 Tagen
Hi @Renanb,
thank you for the nice call. 😊 It is actually the router which you still got charged for. However, there is no need to worry. I've checked the tracking and can see, that the package got returned to us today. So you'll receive a Kündigungsbestätigung within the next couple of days as well as a refund on your next (and last) invoice. 🙏
Best regards
Jonas
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