internet stops working frequently in the last few weeks

vor 2 Jahren

Hello, for some reason the internet stops working almost every day at least 4 or 5 times a day at my house for the last few weeks

I have had Telekom in my home for more than one year, but these problems start happening around the last 8 weeks

385

10

  • 5 Sterne Mitgestalter

    vor 2 Jahren

    There are a lot of potentials issues that can cause this, it's probably best to look at your own side (router, cabling etc.) of things before calling support.

     

    Can you tell what type of contract (VDSL, fiber) and speed you have? Also, what router model are you using?

    2

    Antwort

    von

    vor 2 Jahren

    @Henrique Silva   schrieb:
    router model: DEUTSCHE TELEKOM - SPEEDPORT SMART 4 TYP A

    In that case, I'd go for @teezeh 's suggestion above.

  • Community Guide

    vor 2 Jahren

    @Henrique Silva   schrieb:
    problems start happening around the last 8 weeks

    Self-service options: You can initiate a line check from https://www.telekom.de/kundencenter or from the MeinMagenta app on your phone and report and report an incident if necessary.

     

    Best wishes,

    Thomas

    6

    Antwort

    von

    vor 2 Jahren

    @Sören G. Thanks for the support 

Das könnte Ihnen auch weiterhelfen

1 Sterne Mitglied

in  

196

0

5

Gelöst

1 Sterne Mitglied

in  

375

0

4

1 Sterne Mitglied

in  

56

0

1

Gelöst

1 Sterne Mitglied

in  

237

0

2