internet stops working frequently in the last few weeks
vor 2 Jahren
Hello, for some reason the internet stops working almost every day at least 4 or 5 times a day at my house for the last few weeks
I have had Telekom in my home for more than one year, but these problems start happening around the last 8 weeks
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vor 2 Jahren
There are a lot of potentials issues that can cause this, it's probably best to look at your own side (router, cabling etc.) of things before calling support.
Can you tell what type of contract (VDSL, fiber) and speed you have? Also, what router model are you using?
2
Antwort
von
vor 2 Jahren
router model: DEUTSCHE TELEKOM - SPEEDPORT SMART 4 TYP A
In that case, I'd go for @teezeh 's suggestion above.
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von
vor 2 Jahren
Self-service options: You can initiate a line check from https://www.telekom.de/kundencenter or from the MeinMagenta app on your phone and report and report an incident if necessary.
Best wishes,
Thomas
6
Antwort
von
vor 2 Jahren
@Sören G. Thanks for the support
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