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ip.block.dt.de DNS - internet is not working
vor 2 Jahren
Hello,
Since this morning my internet is not working , I tried to first reset the router , change cable, hard reset the router, try LAN and try WiFi - nothing works.
Then I tried:
- Online automated service , it says that everything is good
- Whatsapp service - nobody is useful
- Phone - I request English support - no one speaks it , I tried 5 times to call, 4 times the person hang up the phone after shouting in German
I dig myself and found that all my requests goes to ip.block.dt.de which seems like my service is blocked ? Which is even more weird because Telekom just charged for the next month.
PLEASE ! HELP !!!!!!
2149
17
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Community Guide
vor 2 Jahren
seams to be a problem with your DNS Server.
Try to use 8.8.8.8 as dns Server
Internet blocked due to open invoices?
2
Antwort
von
vor 2 Jahren
what happens if you ping www.google.de or www.telekom.de ?
5 Sterne Mitgestalter
vor 2 Jahren
To me it seems that your internet access is blocked, for whatever reason that may be. I'll highlight this thread to the support team, but before I can do that, you need to make sure that both your customer ID and your phone number are stored in your community profile.
This is needed so the support staff can check your account and call you back to discuss the issue in private.
Once you've done that, please leave a note here, I'll then call for the team.
13
Antwort
von
vor 2 Jahren
I'd rather think a technician accidentially changed your line in the "junction box" on Saturday (that's what I meant with " Verschaltung "),