Solved

Left Germany: Want to terminate my contract.

6 years ago

Hello & I apologise for message in English. 

I'm finding it difficult to cancel my contracts for phone and WiFi as I have left Germany permanently for urgent family matters. 

Can I cancel phone and WiFi at same time? (considering 3 month notice)

Please inform me how I begin my cancellation. I tried sending a form I found on here but had no confirmation email.

Thanks in advance, 

James Gibson 

613

8

    • Accepted Solution

      accepted by

      6 years ago

      Please enter the customer number (Kundennummer) and callback number (Rückrufnummer) in your profile,  so that a Teamy can call you back.

       

      addendum:

      also you can call

      from germany 0800 33 01080 (Mo. - Fri. 8 am to 8 pm)

      from foreing countries: +49 180 233 1000 (let connect you to the english speaking hotline)

       

      translatet with https://www.deepl.com

      4

      Answer

      from

      6 years ago

      Hi Aluni and thanks for your response.
      I've updated my profile now with my customer number and contact phone number for someone to call me as soon as possible (I understand it's Christmas).
      Thank you,
      James

      Answer

      from

      6 years ago

      I escalated this.
      Please wait for a Teami.

      Answer

      from

      6 years ago

      Hi @James1981,

      the landline (DSL) contract is cancelled to February 22nd, 2019. This is sooner than it normally should be: it's always three months until the end of the month, and the cancellation gut to us at December 4th.

      I think you didn't get the confirmation, because it was sent to your old address in Germany. I'll write you a private message to ensure that I'll send the cornfirmation to the correct email address.

      Best regards, Inga Kristina J.

      Unlogged in user

      Answer

      from

    • Accepted Solution

      accepted by

      6 years ago

      Hi Aluni and thanks for your response.
      I've updated my profile now with my customer number and contact phone number for someone to call me as soon as possible (I understand it's Christmas).
      Thank you,
      James

      0

    • Accepted Solution

      accepted by

      6 years ago

      Hi @James1981,

      the landline (DSL) contract is cancelled to February 22nd, 2019. This is sooner than it normally should be: it's always three months until the end of the month, and the cancellation gut to us at December 4th.

      I think you didn't get the confirmation, because it was sent to your old address in Germany. I'll write you a private message to ensure that I'll send the cornfirmation to the correct email address.

      Best regards, Inga Kristina J.

      0