Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

Moving to a new apartment

2 years ago

I am moving to a new apartment, but the apartment does not have Telekom as internet provider(Magenta Zuhause).

 

Can I switch my contract in this case or what do I need to do?

 

334

11

    • Accepted Solution

      accepted by

      2 years ago

      Hi @Emeka,

       

      thank you for the pleasant call. As we have discussed the Telekom can't provide you with an internet connection at your address therefore you have special right to cancel the contract. You can use this online form to cancel the contract.

       

      If you have further question shoot me a message.

       

      Sören G.

      0

    This could help you too

    Moving into a new apartment

    3 years ago

    in  

    Festnetz & Internet

    952

    0

    3

    [HELP IN ENGLISH] Moving to a New Apartment

    3 years ago

    in  

    Festnetz & Internet

    166

    0

    1

    Solved
    Moving to another apartment with an established connection of another provider

    4 years ago

    in  

    Festnetz & Internet

    1538

    0

    2

    Cancel contract: Moving into apartment with existing internet

    2 years ago

    in  

    Festnetz & Internet

    1397

    0

    2

    I am shifting to a new apartment next week. What should I do?

    8 months ago

    in  

    Festnetz & Internet

    576

    0

    2

    You might also be interested in

    • Request purchasing advice

      Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.

      Request purchasing advice

    • View offers

      Informieren Sie sich über unsere aktuellen Internet-Angebote.

      View offers
     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X