My internet is not working from 26/05/2022

3 years ago

My internet is not working from 26/05/2022

My access Number is xxxxxxxxxxxx

I restarted the router but it is not helping

 

 

 

[private number deleted]

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9

  • 3 years ago

    @Sindhuja: Welcome to the Community! Please check your connection and then report a fault.

     

    https://www.telekom.de/hilfe/hilfe-bei-stoerungen

     

    Best regards Ulrich

    8

    Answer

    from

    3 years ago

    Hello @Sindhuja,

     

    unfortunately I didn't reach you. 

     

    As I can see, you're still offline. We have to talk about an appointment for a technician. 

     

    But before that,  could you tell me what type of router you're using? And did you check the cable, if it's plugged in correctly? 

     

    I'm looking forward to your reply. 

     

    Kind regards Inga Kristina J. 

    Answer

    from

    3 years ago

    I checked the cable and restarted the router too. Still I am having issue with the connection.
    Router Type is Telekom Speedport Smart 3 R weiss

    I am working from home.Could you please help me with prioritizing this and setup an appointment anyday this week. 

     

    @Inga Kristina J.: zur Info!

    Answer

    from

    3 years ago

    Hallo @Sindhuja

     

    thank you for your reply.

    I am pleased to help you.

    When do you have time? 

    I would like to contact you to check the connection.

     

    Greetings Khaled A.

     

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