Unfortunately, I don't speak German ;(

I have a contract for DSL connection with Magenta Zuhause XL. I'm moving to another city and ordered the relocation service online. The online check said everything was OK.

But later I received e-mail:

sie haben uns einen Umzugswunsch mitgeteilt.

Leider können wir ihnen den bestehenden Tarif an der neuen Adresse nicht anbieten.

Bitte rufen Sie uns zur Klärung gerne an unter 08003301000.

Relocation is not possible? Or it will be another speed? What should I do? my contract ends in 1 year.

Hope to get help