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2 years ago
I am not sure if I should use a second router with the Speedport or not, I was told it will not be required.
You do not need another router.
Speedport.ip says everything is working fine.
Could you please make a screenshot of the overview page and post it here?
Best wisshes,
Thomas
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2 years ago
Good evening @Akki66 and welcome to the Telekom hilft Community.
I'm pretty sorry for the late response. What is the actual stage of affairs? Is still help needed? Then let know, and please fill in the data in your profile. Afterwards, please let me know in this thread.
Kind regards Sven Ö.
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2 years ago
dear telekom supporter.
I share my personal info below
could you answer about my question and then delete screenshot below for preservation??
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2 years ago
Hello @kohki bec.
Please fill up your profile here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
so I can take a closer look at your landline connection.
Please let me know as soon as you have done that, so I can help you as fast as possible.
Kind regards,
Martin Bo.
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2 years ago
@Martin Bo.
thank you for your great support
I called custmer center and this probrem was solved. I needed to fix the internet. thank you so much.
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1 year ago
@Akki66 @kohki bec I am having same issue. Everything is fine in telekom login. But, no internet connection. How did you manage to solve this issue? Could you please help me? Thank you in advance.
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1 year ago
@Khaled A. I am having same issue. Internet connection is active in telekom login but there is no connection in phone or laptop. Could you help me please?
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1 year ago
@Dinesh I will get in contact with you in the thread you started.
Sören
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