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No internet connection despite everything working well
vor einem Jahr
Hello,
I received the Speedport Smart 4 Plus two days ago and have fixed it with appropriate cables and have done the configuration.
Unfortunately, I have no internet connection through the router in terms or WiFi or LAN. Speedport.ip says everything is working fine. It’s the Glassfiber internet connection. I have the fibre box at my home.
I am not sure if I should use a second router with the Speedport or not, I was told it will not be required.
Kindly help me with this.
150
11
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Community Guide
vor einem Jahr
You do not need another router.
Could you please make a screenshot of the overview page and post it here?
Best wisshes,
Thomas
5
Antwort
von
vor 11 Monaten
Hello @kohki bec.
Please fill up your profile here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
so I can take a closer look at your landline connection.
Please let me know as soon as you have done that, so I can help you as fast as possible.
Kind regards,
Martin Bo.
1 Sterne Mitglied
vor 11 Monaten
@Martin Bo.
thank you for your great support
I called custmer center and this probrem was solved. I needed to fix the internet. thank you so much.
4
Antwort
von
vor 7 Monaten
@Dinesh I will get in contact with you in the thread you started.
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