I live In west Hamburg and I have no DSL internet since 5 days (Sunday). I called T-Mobile. First their English hot line is NOT WORKING and no one wants to speak English with me. After several attempts my had to call on my behalf. I arranged an appointment on Monday 2 Nov but just before the appointment time, I get a sms that the issue will be fixed and no need to come to my house. 5 days later, NOTHING HAPPENED. I called again and they say ok we will come and check on Saturday. What kind of service is this? How can it be that I have to wait for this period for internet to be fixed in the middle of big city like Hamburg? The other problem is that I have no mobile network in my house and so cannot get 4G either from Telekom or any other service provider. I can't receive calls and sms related to my kids school for example. Oil have to be outside the house to get reception. I have health issue and hence cannot risk leaving home because of Corona. I am forced to take 1 week off from work because I cannot work from home office. The internet is not a luxury and it is not acceptable to wait this long to be fixed. Who is going to bear all these costs and forced no work for a week