No Internet for 5 days - Kein Internet seit 5 tagen

vor 4 Jahren

I live In west Hamburg and I have no DSL internet since 5 days (Sunday). I called T-Mobile. First their English hot line is NOT WORKING and no one wants to speak English with me. After several attempts my had to call on my behalf. I arranged an appointment on Monday 2 Nov but just before the appointment time, I get a sms that the issue will be fixed and no need to come to my house. 5 days later, NOTHING HAPPENED. I called again and they say ok we will come and check on Saturday. What kind of service is this? How can it be that I have to wait for this period for internet to be fixed in the middle of big city like Hamburg? The other problem is that I have no mobile network in my house and so cannot get 4G either from Telekom or any other service provider. I can't receive calls and sms related to my kids school for example. Oil have to be outside the house to get reception. I have health issue and hence cannot risk leaving home because of Corona. I am forced to take 1 week off from work because I cannot work from home office. The internet is not a luxury and it is not acceptable to wait this long to be fixed. Who is going to bear all these costs and forced no work for a week

240

2

  • vor 4 Jahren

    @mohamed.hamed: Welcome to the community! So that the Telekom- Teamies can help you, please fill out this form:

     

    https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata

     

    Enter your contact details, to which only the Telekom Teamies have access.

     

    Greeting Ulrich

    0

  • vor 4 Jahren

    Hi @mohamed.hamed,

    please excuse my late response.

    As @UlrichZ wrote before, I also ask you to please save your customer data to your profile, would you?

    That way, I can call you on your mobile, do a short legitimation using your customer number and afterwards find out about your connection.

    Please give me a feedback here after saving your data, would you?

    Thanks in advance!

    Kind regards
    Anna Si.

    0

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