No internet - new contract

Question

Hi,I have a new dsl contract, and we received the device yesterday. I connected the device in the telephonesocket and electrisocket but unfortunately there is no internet connection found.The device only has white light on in the Status and WLAN buttons.Any idea what is the problem? Thank you.

Andreas__ · Answer

Are you sure, that your contract for DSL has already started? Did you get a confirmation, that it was scheduled for yesterday too and not - maybe - tomorrow?

Anna J. · Answer

Hi @tina08,good to see you here in our community! I just called your mobile number, unfortunately couldn't reach you. When would it be better for a short legitimation and a talk about a solution?Kind regardsAnna J.

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