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No order confirmation email for DSL

4 years ago

Hi,

I apply DSL(internet) order a week ago and I was informed that order confirmation email will be sent to me with the technician appointment date.

However, after a week, I haven't received any email from T-telekom. I tried to check with "CHAT" but was told that I should contact HotLine which is not reachable for hours.

How can I check the order status and when will be the technician appointment date? And what should I do to receive the email ?

1672

4 years ago
Hello @pajarillo85 and sorry for the late reply.

I have already informed the technical department about this issue.
The reason, why you haven't gotten a confirmation yet, is because we don't know when we can "plug you in" essentially.
I will get back to you as soon as I got some new information.

Kind regards Nico B.
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4 years ago
@pajarillo85

Sorry for the delay in messages.
The construction team will now focus on recovering the demarcation point to ensure, that a connection will work.
I will get back to you as soon as I get more information regarding this topic.

Kind regards Nico B.
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4 years ago
Hi Nico,

Thank you for checking my order.
Can T-telekom suppply internet to my apartment? or is it out of capacity?

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4 years ago
Hello @pajarillo85,

it is actually out of capacity.
If you are a tenant, you would have to speak to your landlord about a new demarcation point.
If you don't want to do any of this, you can cancel your order.

Kind regards Nico B.
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4 years ago
Hi Nico B,

Does that mean without contact my landlord, there is no way to get the internet service from T-telekcom?
If yes, please could you help me to cancel this order? I already got delivered router, and the order which is combined with this internet order(applied cell-phone discount for purchasing internet service together).
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4 years ago
Hello @pajarillo85,

sorry, for the late response.
I'm pleased to help you. If you want, I will check your contract.
When do you have time? I would like to contact you.

Greetings Khaled A.
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4 years ago
Hi Khaled,

Please contact me on Monday if it's okay for you.
Unfortunately, I don't speak German...
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4 years ago
@pajarillo85,

ok, no problem, we can speak English.
I will not work on Monday.
My colleagues can contact you
Or on Tuesday, I will contact you after 6 pm?

Greetings Khaled A.
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4 years ago

Hi Khaled,

that is great.

I guess it's better to speak with you than your colleagues as I believe you fully understand the situation I faced. So please call me anytime on Tuesday.
Thank you.
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4 years ago
Ok, don't worry. I will contact you. I wish you a nice evening. Greetings
Khaled A.
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4 years ago
@pajarillo85, I will call you at 8:30 pm on Tuesday. Greetings
Khaled A.
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4 years ago
https://retoure.telekom-dienste.de/miete/ Greetings Khaled A.
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4 years ago
You got an information/confirmation on 18th of March 2021 about this refund as well. So do you want me to transfer the money from your telekom account to your bank account? Regards Karsten L.
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4 years ago
Hi,

I haven't received the confirmation.
Yes, could you do so?
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4 years ago
Hey, I just transferred the money from your Telekom account to your bank account. You should receive it in the next few days. 🙂 Kind regrades Sana A.
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