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No order confirmation email for DSL
vor 4 Jahren
Hi,
I apply DSL(internet) order a week ago and I was informed that order confirmation email will be sent to me with the technician appointment date.
However, after a week, I haven't received any email from T-telekom. I tried to check with "CHAT" but was told that I should contact HotLine which is not reachable for hours.
How can I check the order status and when will be the technician appointment date? And what should I do to receive the email ?
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Telekom hilft Team
vor 4 Jahren
I have already informed the technical department about this issue.
The reason, why you haven't gotten a confirmation yet, is because we don't know when we can "plug you in" essentially.
I will get back to you as soon as I got some new information.
Kind regards Nico B.
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Telekom hilft Team
vor 4 Jahren
Sorry for the delay in messages.
The construction team will now focus on recovering the demarcation point to ensure, that a connection will work.
I will get back to you as soon as I get more information regarding this topic.
Kind regards Nico B.
3
Antwort
von
vor 4 Jahren
Hi Nico B,
Does that mean without contact my landlord, there is no way to get the internet service from T-telekcom?
If yes, please could you help me to cancel this order? I already got delivered router, and the order which is combined with this internet order(applied cell-phone discount for purchasing internet service together).
Telekom hilft Team
vor 4 Jahren
sorry, for the late response.
I'm pleased to help you. If you want, I will check your contract.
When do you have time? I would like to contact you.
Greetings Khaled A.
1
Antwort
von
vor 4 Jahren
Hi Khaled,
Please contact me on Monday if it's okay for you.
Unfortunately, I don't speak German...
Telekom hilft Team
vor 4 Jahren
ok, no problem, we can speak English.
I will not work on Monday.
My colleagues can contact you
Or on Tuesday, I will contact you after 6 pm?
Greetings Khaled A.
3
Antwort
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vor 4 Jahren
Khaled A.
Telekom hilft Team
vor 4 Jahren
11
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vor 4 Jahren