Non customer service
6 years ago
I have tried twice to call the English speaking hotline and have held for 25 minutes each time.
There is no way of me contacting them as I don't yet have a contract number although I have a customer number.How can I get in touch with them...in order to cancel my order due to horrific customer service?
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2 years ago
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6 years ago
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
These data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
0
6 years ago
Kind regards
Sören G.
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