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Port my number to a different network
2 years ago
Hello, I will like to port my number at the end of the month to a different mobile network, I cannot possibly call as I do not speak English , please let me know if this is possible. Many thanks
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2 years ago
Hello @Osteen ,
thanks for writing us and welcome to our community.
I'd really like to help you with your issue.
If you want to take your mobile number to another provider, there are three possible ways:
At the end of your contract term:
You do not have to do anything on our side of the contract. Just inform your future provider that you want to take your number with you.
Porting as fast as possible and porting on a preferred date:
In this case, it is necessary to administrate an Opt-In on our side. For this, we need to talk by phone for legitimation. (We can also do this in English. 😉)
In case of using a prepaid plan:
Please mention your wish with your cancellation form that you can find here.
If I can help you with any step, please do not refuse to write me again.
Best regards
Sarah D.
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2 years ago
Hello @Sarah D. Unfortunately I didn’t hear anything from you or your team. Please let me know at your earliest convenience when we can have a call to confirm and then I will adjust to your time.
best regards
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2 years ago
Please let me know at your earliest convenience
The idea was:
What time frame do you prefer?
in the time between 7:00 am an 11:00 pm
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2 years ago
Thank you for the very nice phone call, @Osteen .
As requested, your number can now be ported to your new provider within the next 30 days.
Kind regards
Carolin L.
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2 years ago
Thank you for the very nice phone call, @Osteen .
As requested, your number can now be ported to your new provider within the next 30 days.
Kind regards
Carolin L.
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