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Prepaid number as invalid
vor 3 Jahren
Hello,
I missed to recharge my prepaid number on time and received a SMS from Telekom team saying my number will be reactivated as soon as i do a top-up credit. I did the top up credit today , now my internet service is back to normal but my phone number is still inactive. I am unable to place a call or receive call and am constantly receiving the message that my number is Invalid.
Could someone please help me.
Kind Regards,
Malvika
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Community Guide
vor 3 Jahren
Hello @malvika.tiwari88
Welcome to the community and thank you for your contribution
There's a cell phone outage today
https://www.telekom.de/hilfe/aktuelle-meldung/2022-02-22-beeintraechtigungen-mobilfunk?samChecked=true
Affected mobile service via LTE " href="https://telekomhilft.telekom.de/t5/Glossar/ LTE /ta-p/4500890#glossar" target="_blank"> LTE Currently, telephone calls as well as SMS and mobile voicemail via the LTE " href="https://telekomhilft.telekom.de/t5/Glossar/ LTE /ta-p/4500890#glossar" target="_blank"> LTE network may be impaired. Our technicians confirm an internal software error. Data use via LTE " href="https://telekomhilft.telekom.de/t5/Glossar/ LTE /ta-p/4500890#glossar" target="_blank"> LTE and telephony via GSM (2G) continue to work without restrictions. Unfortunately, telephony via the LTE " href="https://telekomhilft.telekom.de/t5/Glossar/ LTE /ta-p/4500890#glossar" target="_blank"> LTE network ( 4G ) can currently lead to long call setup times or errors. We are working on troubleshooting and will continue to provide information.
0
Community Guide
vor 3 Jahren
Hence this is probably not about today's technical problems.
Better a Teamie will have a look into the issue
3
Antwort
von
vor 3 Jahren
Hey @malvika.tiwari88 ,
welcome to our community and thanks for your details.
How does it look today? Is the telephone connection still not working?
As I can see so far, the prepaid contract can be used completely.
Did you already restart your mobile phone?
Looking forward to read from you.
Best regards
Sarah D.