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Previous contract cancelled for telekom glasfaser, no info from telekom for replacement dsl connection
vor 9 Monaten
Hi,
I signed a new glasfaser telekom contract two weeks before. Telekom cancelled my previous internet provider(Vodafone) on my behalf. Tomorrow (09.04.2024) is when the previous connection ends. I was informed when i signed the glasfaser telekom contract, the telekom will provide the dsl connection till they can provide the glasfaser connection. But till now i did not receive any info/ hardware for the replacement dsl connection. I have alot of home-office work. Please provide help.
Regards,
Vignesh
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akzeptiert von
vor 9 Monaten
Okay, After many contact with the customer service i got my telekom connection activation pdf document for tomorrow .
1
Antwort
von
vor 9 Monaten
Thank you for your message, @Vignesh.
That's good news. I'm very happy that everything worked out now. I apologize for only now getting in touch with you. But I am very happy that I can welcome you here.
Kind regards
Carolin L.