Gelöst
Router not received
vor einem Tag
Hi,
I ordered the MagentaZuhause M on 04.05.25 via check24, and I also ordered a new router from Telekom. Today I received the confirmation from Telekom with the date for the appointment (next Monday, 19/05/25) with the technician, but I have not received the router yet. Will it be brought directly by the technician? Or should it be sent before the appointment by Telekom, or Check24?
I didn't receive any email or information about it.
Thank you for the help in advance
36
4
Das könnte Ihnen auch weiterhelfen
vor 2 Jahren
117
0
1
107
0
3
vor einem Jahr
88
0
4
Akzeptierte Lösung
akzeptiert von
vor einem Tag
Or should it be sent before the appointment by Telekom
Hi,
I ordered the MagentaZuhause M on 04.05.25 via check24, and I also ordered a new router from Telekom. Today I received the confirmation from Telekom with the date for the appointment (next Monday, 19/05/25) with the technician, but I have not received the router yet. Will it be brought directly by the technician? Or should it be sent before the appointment by Telekom, or Check24?
I didn't receive any email or information about it.
Thank you for the help in advance
Yes, it should. Expect it shortly before the appointment on Monday.
Best wishes,
Thomas
1
Antwort
von
vor einem Tag
Hi Thomas, perfect, thank you very much.
Uneingeloggter Nutzer
Antwort
von
vor einem Tag
Hey,
Thank you for your message 🙂 You will receive the router by post a few days before the installation date 👍🏽 You will then also receive the tracking number by email 🙌🏽
Best regards
Timur
1
Antwort
von
vor einem Tag
Hi Timur, perfect, thanks!
Uneingeloggter Nutzer
Antwort
von
Uneingeloggter Nutzer
Frage
von