Hello everyone,

I'm in a bit of a bind with my Deutsche Telekom contract and could really use some advice or insights from anyone who might have faced a similar situation.

Background: I had a long-term contract with Deutsche Telekom for my flat in Berlin. Due to an accidental early cancellation, I visited a Telekom office three months ago to resolve the issue. At that time, I explicitly informed the staff that I would be leaving the flat in February 2024 (5 months from then) and would need to cancel the contract early. I was reassured that everything would be fine as long as I provided proof of my lease termination with my landlord.

Current Issue: Fast forward to now, when I went to the office to initiate the cancellation, I was informed that I cannot cancel the contract unless I am leaving Germany. This is particularly perplexing because I already have another contract with Telekom for my new flat. They mentioned that if I didn't have another contract with them, they might have been able to cancel it.

Complication: This situation is incredibly frustrating. I feel stuck paying for a service in a flat I no longer inhabit due to what seems to be misinformation or incompetence at the time the new contract was created. It's disheartening to think that I was misinformed about the terms of early termination.

Seeking Advice: Has anyone here experienced something similar with Deutsche Telekom or any other provider? Is there a way to escalate this issue or any consumer protection agency that might assist in such cases? Any advice on how to approach this situation would be greatly appreciated.

Thank you in advance for your time and help.

Best regards,

Sam