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3 years ago

Dear community,

I need your help!

I am unable to access a website from the Telekom home internet connection. The website is https://eportal.incometax.gov.in/ . The error is "Site cannot be reached" /DNS_PROBE_FINISHED_NXDOMAIN.

I flushed the DNS on my MacBook and my windows laptop. I rebooted my router and notebooks. Nothing worked.

If I use another internet connection e.g. Vodafone hotspot from my mobile, the website gets opened on the same devices.

I suspect something is wrong either with my router or a the network. What can be done to fix it ?

thanks!

Sandeep

291

Accepted Solution
accepted by
3 years ago

muc80337_2

I suspect that the India target site refuses Telekom fixed line IP addresses, a geo blocking. S.th. that Telekom would not be able to fix.

I suspect that the India target site refuses Telekom fixed line IP addresses, a geo blocking.

S.th. that Telekom would not be able to fix.

muc80337_2

I suspect that the India target site refuses Telekom fixed line IP addresses, a geo blocking.

S.th. that Telekom would not be able to fix.

That's not it, the DT DNS server can't resolve eportal.incometax.gov.in:

~$ nslookup eportal.incometax.gov.in
Server:         127.0.0.53
Address:        127.0.0.53#53

** server can't find eportal.incometax.gov.in: SERVFAIL

Other DNS servers like Google's are able to do that:

~$ nslookup eportal.incometax.gov.in 8.8.8.8
Server:         8.8.8.8
Address:        8.8.8.8#53

Non-authoritative answer:
Name:   eportal.incometax.gov.in
Address: 43.239.61.11
Name:   eportal.incometax.gov.in
Address: 43.239.61.139

Now as to why that is...I have no idea.

@shukla.sandeep Most routers allow the configuration of alternative DNS servers via their WebUI. Changing the DNS server in the router from "what the provider configures during connection setup" to "8.8.8.8" might help.

0
Accepted Solution
accepted by
3 years ago

shukla.sandeep

I am unable to access a website from the Telekom home internet connection. The website is https://eportal.incometax.gov.in/

I am unable to access a website from the Telekom home internet connection. The website is https://eportal.incometax.gov.in/

shukla.sandeep
I am unable to access a website from the Telekom home internet connection. The website is https://eportal.incometax.gov.in/

No problems here. I have configured my router to use the public DNS resolver from Quad9 (quad9.net).

Best wishes,

Thomas
1
Answer
from
3 years ago
Hi @shukla.sandeep,

thanks a lot for your post.
Did it work as described by teezeh?

Many greetings
Markus Km.
Unlogged in user
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