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Speedport Pro unable to establish DSL tunnel

5 years ago

Hello,

My Speedport Pro is unable to establish a DSL tunnel. I am currently running on LTE . I've tried to reset the device multiple times and reestablishing the connection with no success. The device originally had three yellow lights and then went to one green and one yellow. I have entered in the correct DSL access data. Is my device faulty, is the telephone port bad, or is the DSL servers no good in my area? Please help.

420

4

    • 5 years ago

      When pressing the Establish Connection it loads for a minute or two and this error pops up. DSL In the scheduled time no DSL connection could be established. Probably a fault occurred. Please wait a few minutes and try it again.

      0

    • 5 years ago

      Hello @vnguyen297 and welcome to our community.

      Since when did this issue occur?
      Has it worked before?
      When can I call you regarding this situation?

      Kind regards Nico B.

      2

      Answer

      from

      5 years ago

      Thank you for responding back. I have spoken to a representative about 15 minutes ago, she has ordered a replacement Speedport Pro for me. This issue has been starting since 2100 on 11082020. Hopefully the new device works. I will update the status of the new device once received.

      Answer

      from

      5 years ago

      @vnguyen297 thank you for your response as well.

      Feedback about the replacement would be great.

      Kind regards Nico B.

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