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Speedport Smart 3 using 2.4 GHz with multiple random disconnections since last firmware update
vor 4 Jahren
Hello
I am using Speedport Smart 3 with 2.4 GHz frequency
Since last firmware update I get multiple random disconnections up to 100 times a day
I am not able to solve the issue myself or to rollback to the former firmware
As a workaround I set it up to use 5 GHz frequency which is working fine so far
Can you please help me to solve the issue and get back to 2.4 GHz?
Thank you
Regards
574
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vor 4 Jahren
@hadi.hashem
Why do you want to use the way way slower and overcrowded 2.4Ghz frequency if 5Ghz right now works fine for all your devices?
2.4Ghz is extremely overcrowded, nearly any device is sending something there, a stable connection there can't really be guaranteed.
1
Antwort
von
vor 4 Jahren
@FelixKruemel
It is actually the opposite in my area: 5 GHz is the less performant
And 2.4 GHz was working very fine before the last update
Telekom hilft Team
vor 4 Jahren
have you already tried to change the WLAN-channels at your Speedport Smart 3? Which devices do you use at your local network and are connected to your Speedport?
Kind Regards
Malte M.
1
Antwort
von
vor 4 Jahren
Hello @Malte M.
no I use the default settings
the devices and channels are the same before I update the firmware
i can see the problem easily on my laptop /TV (impact of disconnections)
There is also my phone and a few Thermostats connected to the same network
regards
Telekom hilft Team
vor 4 Jahren
if you haven't tried to change the WLAN-channels in the configuration menu of your router yet, please do so now. I'm looking forward to receiving your feedback. Another thing you could try is to restart the device, but i would bet you've alredy done that 🙂
If changing the WLAN-channels doesn't improve your situation, please let me know. I could also call you after that test and check the device together with you. I just need to know when a call would suit you.
Best regards,
Louisa G.
1
Antwort
von
vor 4 Jahren
Hello @Louisa G.
Rebooting is something I've done already
Also for channel and frequency change, before I create this thread
I will send you my number in a message
Kind regards
Telekom hilft Team
vor 4 Jahren
I informed my colleagues about your firmware issues.
Unfortunately I couldn't get the older version of your firmware and I asked my colleagues for that, too.
As soon as I get feedback from them I will inform you here.
Best regards,
Louisa G.
1
Antwort
von
vor 4 Jahren
Thank you
Telekom hilft Team
vor 4 Jahren
I just got a message from my colleagues about the WLAN disconnections. The issue you reported could not be reproduced or be observed in connection with the firmware version. Nevertheless I received a download link, where you can download the older version. You just hast to install it by yourself. I'll send you the link via PN here within the comunity.
If the firmware downgrade doesn't help, just reinstall the latest version and observe. If the issue continues to occur, please let me know.
Best regards,
Louisa G.
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