Stuck while adding existing contract to my customer account
1 day ago
I created this account before I ordered my landline contract. Now my contract has started. I am following guide on adding Telekom contract. System asked landline number assigned to me, I gave it. It found my customer number, I proceeded. But at the last step, it gave me an error and told me to restart process.
When I tried to do the same again, this time it tells me to complete Telekom Login information. I think I am stuck in a state that can be solved by customer service manually. Can you help?
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1 day ago
Hey there @Mck89,
If I'm following correctly the account you're creating right now is just the regular customer account and you're trying to connect it with your "Telekom-hilft Community" profile, is that right?
Kind regards
^Christian
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