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2 hours ago

Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.

I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.

Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?

Thanks!

Accepted Solution
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2 hours ago
Hi @user_e42a76, 👋

thanks for your message. Can we have a quick phone call? I’d like to check your order and see what’s going on. You can add your mobile number to your profile and let me know the best time to call you. 🙏

Best regards,

Jonas
2
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2 hours ago
Hi, I just updated my profile. Can you give me a call now?
Answer
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1 hour ago
Hi @user_e42a76, 👋

Thank you very much for the nice call. As discussed, I have ordered a DSL transition tariff. In the next few days, you will receive an order confirmation with the date. As soon as fiber optic is finally available, you will of course be switched to it. If you have any further questions, feel free to contact us again. 😊

Best regards

Jonas
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