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Telekom unwilling to terminate my contract
vor einem Jahr
I've tried to cancel my current contract with Telekom because they can't provide the same service at my new address . I've sent over 5 emails and 4 of the termination forms . To which I didn't receive a single answer to this day . I'm also not really excited about calling support as no operator was actually any helpful . Is there any way I could schedule the termination through chat or a direct message ? As mentioned above the process in which many things are too complicated to do I simply want to terminate it as soon as possible.
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5 Sterne Mitgestalter*in
vor einem Jahr
Where to? There is no e-mail address for notices?
How much time has passed in between? How long has it been since the last form?
1
Antwort
von
vor einem Jahr
I've checked my email from which I sent the requests every day . The last cancelation request that was sent about 2 weeks ago . I've tried calling support but wasn't able to connect to an English speaking operator . It's been a pain to get this worked out as I would have loved to continue Telekom Services but the circumstances don't allow that for me unfortunately. I've filled out the German termination forms in my best ability with Google translate and hit send . After that there was no communication back ,confirmation email or anything.
Community Guide
vor einem Jahr
In German?
1
Antwort
von
vor einem Jahr
With help of the Google translate,yes . I have .
5 Sterne Mitgestalter
vor einem Jahr
@Michael Paulen Did you really order the change and receive a valid 'sorry we can#t' or do you rely on the online availabilty check ?
How long is the remaining minimum contrac period of your current contract?
3
Antwort
von
vor einem Jahr
I've updated my contact info and will be expecting a call . Hopefully this will get resolved soon and without problem. Thank you for your help !
5 Sterne Mitgestalter
vor einem Jahr
Du beantragst einfach einen Umzug nach TAG bei der Telekom an der Hotline und wenn der nicht 1:1 mit Deinem Tarif möglich ist, bekommst Du ein Sonderkündigungsrecht eingeräumt.
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Telekom hilft Team
vor einem Jahr
Hey @Michael Paulen ,
thanks for the updated information and the callback number.
According to your details, we will call you tomorrow to solve this issue.
Best regards
Sarah D.
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Telekom hilft Team
vor einem Jahr
Hey @Michael Paulen,
thank you so much for the nice phone conversation.
I moved the contract to the new address.
The appointment is on 08.11.2023. between 08 am to 13 pm.
As you want, I will inform you to make a new appointment.
Kind regards Khaled A.
1
Antwort
von
vor einem Jahr
Thank you for the amazing call ! I'm glad my problems got resolved . And the date is 10th of November if i remember ,Friday . Anyways iam looking forward to our next calls about the service. I'm glad i got to speak to you
. Have a nice evening, tschüss!
Telekom hilft Team
vor einem Jahr
Hey @Michael Paulen,
I'm glad also to speak to you and solve the problem.
You are welcome, yes, the date is 10th of November between 8 am to 13 pm.
If you need any help, don't hesitate to contact us.
You also, have a nice evening.
Greetings Khaled A.
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