Telekom unwilling to terminate my contract
1 year ago
I've tried to cancel my current contract with Telekom because they can't provide the same service at my new address . I've sent over 5 emails and 4 of the termination forms . To which I didn't receive a single answer to this day . I'm also not really excited about calling support as no operator was actually any helpful . Is there any way I could schedule the termination through chat or a direct message ? As mentioned above the process in which many things are too complicated to do I simply want to terminate it as soon as possible.
256
13
This could help you too
3 months ago
136
0
3
Solved
558
0
5
1 year ago
I've sent over 5 emails
Where to? There is no e-mail address for notices?
4 of the termination forms
How much time has passed in between? How long has it been since the last form?
1
Answer
from
1 year ago
I've checked my email from which I sent the requests every day . The last cancelation request that was sent about 2 weeks ago . I've tried calling support but wasn't able to connect to an English speaking operator . It's been a pain to get this worked out as I would have loved to continue Telekom Services but the circumstances don't allow that for me unfortunately. I've filled out the German termination forms in my best ability with Google translate and hit send . After that there was no communication back ,confirmation email or anything.
Unlogged in user
Answer
from
1 year ago
I've sent over 5 emails
In German?
1
Answer
from
1 year ago
With help of the Google translate,yes . I have .
Unlogged in user
Answer
from
1 year ago
@Michael Paulen Did you really order the change and receive a valid 'sorry we can#t' or do you rely on the online availabilty check ?
How long is the remaining minimum contrac period of your current contract?
3
Answer
from
1 year ago
The contract is till the date of January 2025 and I've spoken and chatted with multiple operators that I've tried to schedule a move of the service . To which I was informed that the Glasfaser service isn't available at the new address and that the only available is 16mb/s . The online check and multiple operators both claimed and told me that the service is indeed not available.
Answer
from
1 year ago
Damit ein Teamie Dich kontaktieren kann fülle bitte die Felder bei "Kundendaten für den Kundenservice" aus: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile Im Feld "Weitere Informationen" bitte noch reinschreiben zu welchen Uhrzeiten man Dich kontaktieren darf heute oder die nächsten Tage. Falls es sich um einen bestehenden Vertrag handelt, dann halte bitte auch die letzten sechs Ziffern Deiner IBAN bereit, die werden im Telefonat abgefragt. (Ich selbst hab diese sechs Ziffern einfach noch bei "Weitere Informationen" reingeschrieben)
Short translation: fill https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile and do state when a Teamie may call you today or one of the next days. Be prepared to have the last digits of your IBAN for authentication purposes.
Doing so you may expect to have an English speaking Teamie on the phone.
Answer
from
1 year ago
I've updated my contact info and will be expecting a call . Hopefully this will get resolved soon and without problem. Thank you for your help !
Unlogged in user
Answer
from
1 year ago
Du beantragst einfach einen Umzug nach TAG bei der Telekom an der Hotline und wenn der nicht 1:1 mit Deinem Tarif möglich ist, bekommst Du ein Sonderkündigungsrecht eingeräumt.
0
1 year ago
Hey @Michael Paulen ,
thanks for the updated information and the callback number.
According to your details, we will call you tomorrow to solve this issue.
Best regards
Sarah D.
0
1 year ago
Hey @Michael Paulen,
thank you so much for the nice phone conversation.
I moved the contract to the new address.
The appointment is on 08.11.2023. between 08 am to 13 pm.
As you want, I will inform you to make a new appointment.
Kind regards Khaled A.
1
Answer
from
1 year ago
Thank you for the amazing call ! I'm glad my problems got resolved . And the date is 10th of November if i remember ,Friday . Anyways iam looking forward to our next calls about the service. I'm glad i got to speak to you
. Have a nice evening, tschüss!
Unlogged in user
Answer
from
1 year ago
Hey @Michael Paulen,
I'm glad also to speak to you and solve the problem.
You are welcome, yes, the date is 10th of November between 8 am to 13 pm.
If you need any help, don't hesitate to contact us.
You also, have a nice evening.
Greetings Khaled A.
0
Unlogged in user
Ask
from